Pro FAQs

Begin with the guided registration form: add contact details, profession, credentials, languages, profile imagery, and service coverage.

• Credential collection: Upload memberships, registration numbers, and insurance so clients know you are qualified before services unlock.
• Verification timing: Your profile stays pending until the identity check is paid for and confirmed.
• Badge location: The Verified Professional tick appears on your listings and profile once identity and admin checks pass.
• Re-verification: Triggered when core legal or ownership details change or during periodic audits.

The mandatory £19.99 Canopy identity check (photo ID + selfie match) runs after you preview your pending profile.

• Canopy result: Passing the Canopy check marks you as identity verified; failing gives a retry option (fee remains non-refundable).
• Admin review: Once ID is cleared, admins verify your credentials and unlock the Services area so you can add offers.
• Discovery: Verified profiles appear in filtered searches (profession, location, languages, verified badge, rating).

• What's included: In-app messaging is text-only. Files should be uploaded in the client’s job request form when they submit a service request.
• Notifications: Email and in-app. Make sure your email is verified and not filtering our domain to spam.

• How reviews work: Clients can leave ratings after a completed job or successful move-in/out.
• Reporting issues: Flag factually inaccurate or abusive reviews for moderation.
• Profile tips: Clear services list, coverage area map, before/after photos, and licences/certifications.

• VAT: Prices shown are inclusive of VAT.
• Charges: One-off £19.99 identity check (non-refundable), then pay-per-job; there is no subscription plan to change.
• Receipts: Download invoices from the My orders page.

• Setup: Connect your bank account via Stripe Connect onboarding (business type, owners, directors if required).
• Payout timing: When the client confirms completion, funds release immediately: 70% to you via Stripe Connect, 20% VAT, 10% platform fee (per Pro Pricing).
• Disputes/chargebacks: Provide clear contracts, messages and proof of delivery/attendance.

• Referencing/checks: Non-refundable once the check has started (per-applicant service).
• Service disputes: Use in-app messages to resolve first; escalate with evidence (scope, messages, photos, signed docs).

For tenant/seller/buyer data you collect, you are usually the data controller. We act as a processor for platform features (messaging, document upload, ID/AML checks). Keep your own privacy notice and retention policy up to date.

• Only request data you actually need for the job.
• Use secure file-sharing (our inbox or encrypted email).
• Delete or archive data when no longer needed.

• Create your profile, add languages/coverage, and upload credentials so we can build a pending profile.
• Pay the £19.99 Canopy identity check (photo ID + selfie match) to trigger admin review.
• When verified, publish up to three services with clear packages, VAT-inclusive pricing and deliverables.
• Respond quickly to leads, handle bespoke extras via messaging, and release payment once the client marks completion.
• Maintain response templates, notifications, and reviews so your verified badge keeps drawing attention.

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